Contact Us

We're Here to Help!

We love hearing from dog lovers. Whether you have questions about our AirTag collars, need help with an order, or just want to say hello, we are here to assist you.

Email us: support@fidele.com
Monday - Friday: 9:00 AM - 6:00 PM (CET)
Saturday - Sunday: Closed

We aim to respond to all inquiries within 24-48 hours.

Follow us on Instagram, TikTok, and Facebook for dog safety tips, product updates, and special offers.

For the fastest response, please include your order number (if applicable).

The People Behind Support

Real people, here for you and your dog.

When you email Fidele, you talk to our small in-house team, not a bot. We are dog parents ourselves and we are happy to help with fit, engraving, and tracking setup.

Prefer personal advice? Send us a photo of your dog and we will gladly guide you to the right size.

Meet our story

Free shipping

Enjoy fast & free shipping on all orders over €50. Delivered straight to your door with care.

Dedicated Customer Support

Need help? Our dog-loving support team is here to assist you with any questions.

Eco-Friendly & Sustainable

We use recycled materials & biodegradable packaging to protect the planet while caring for your dog.

10% Donated to Dog Shelters

Every purchase supports dogs in need, providing food, medical care, and love.