FAQ
We're here to help you with any question you have
Do you offer free shipping?
Yes! We offer free shipping on all orders over €50.
How long does shipping take?
Orders are typically processed within 24-48 hours and delivered within 1-3 business days, depending on your location.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking link by email so you can follow your package online.
What if I need to change or cancel my order?
Contact us ASAP at support@fidele.com, and we will do our best to make adjustments before your order is shipped.
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not satisfied, you can return your item for a refund or exchange.
How do I return an item?
Simply email us at support@fidele.com with your order details, and we will guide you through the return process.
What makes Fidele collars different from regular dog collars?
Our collars combine premium comfort, secure hardware, and a built-in AirTag holder so you can check location updates in Apple's Find My app without monthly fees.
Are Fidele collars suitable for all dog breeds?
Yes. Our collars come in multiple sizes to fit both small and large dogs. Check the size guide on each product page for the best fit.
Do your collars help with anxiety during walks?
They can help create reassurance for owners because your dog location is easier to monitor. For behavior support, we recommend combining gear with training and a predictable routine.
Are the collars easy to clean?
Yes. Our collars are built for daily use and can be cleaned quickly with a damp cloth.
What materials are used in your collars?
We use durable, dog-safe materials with reinforced stitching and hardware designed for long-lasting comfort and reliability.